We’re very proud to have received the maximum 5-star rating for Barratt Redrow in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
This is the sixteenth year in a row that Barratt and David Wilson Homes has achieved the top 5 star rating – no other housebuilder comes close to matching that record. To mark the achievement parent company Barratt Redrow is donating £25,000 to the Construction Youth Trust, to help more young people have careers in construction and the built environment.
Redrow has also achieved the 5 Star rating for an impressive 7th consecutive year. The number of stars a housebuilder receives is based on customer responses to the question “would you recommend your builder to a friend”? To be awarded 5 stars over 90% of our customers would recommend their home to a friend, which is a fantastic achievement.
The HBF New Homes Survey is one of the largest surveys of its type in the country, with around 50,000 people taking part in it who have recently bought a new build home. The simple 1-5 star rating system was developed to give customers an easy to view ranking of which housebuilders have the most satisfied customers.
Neil Jefferson, Chief Executive of the Home Builders Federation, says: “This year’s survey results highlight the industry’s absolute commitment to delivering high levels of customer service, and compare favourably to satisfaction levels seen in any other sectors or products.
"Customers are the ultimate judges of performance and so receiving such high scores based on their feedback alone is a significant achievement. These results are a testament to the dedication and hard work of the entire home-building workforce, from on-site teams to the boardroom."
The new 5 star rating comes on top of Barratt and David Wilson Homes having success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with over 11,000 site managers being entered into it. Last year Barratt and David Wilson Homes site managers won 89 Pride in the Job Quality Awards, more than any other housebuilder for a record 20 years in a row.
Redrow also took home the Best Customer Satisfaction Initiative at the 2024 Housebuilder Awards – the second win in a row in the category – for its strategy to harness customer feedback.
David Thomas, Chief Executive at Barratt Redrow, said: “To be a 5 star housebuilder shows how much we care about our customers, going the extra mile to make them happy with their new home.
“To do that we build homes of the highest quality and then look after them as much as possible. The best recommendation you can have is from a friend so it’s great to know so many of our customers recommend our homes.”