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    Barratt Redrow plc is committed to protecting and respecting your privacy. This notice explains why we collect your personal information and how we use it when you engage with us.

    Who we are

    Barratt Redrow plc (referred to in this document as “we”, “us”, “our” and “Barratt Redrow”) is the Data Controller for your personal information under the Data Protection Legislation.

    This website (‘the website’) is operated by Investis Limited (“Investis”) on behalf of Barratt Redrow.

    Our Head Office address is:

    Barratt Redrow plc
    Barratt House
    Cartwright Way
    Forest Business Park
    Bardon Hill
    Coalville
    Leicestershire
    LE67 1UF

    Barratt Redrow consists of several companies and brands. Our brands include:

    • Barratt Homes
    • David Wilson Homes
    • Barratt London
    • Redrow Homes
    • BD Living

    If you are a customer of one of our brands, you should refer to the separate privacy notice for that brand which covers the use of personal data for the purposes of enquiries or a purchase of our homes.

    The Companies in our group including their ICO registration numbers are as follows:

    Company name ICO Registration Number
    Barratt Redrow plc Z541067X
    BDW Trading Limited Z5581083
    Redrow Homes Limited Z2113206
    Redrow Real Estate Limited Z1634659
    Redrow Homes East Midlands Limited Z287434X
    Wilson Bowden Limited Z7069084
    Oregon Timber Frame Limited ZB566965
    Gladman Developments Limited ZA025013
    David Wilson Homes Limited Z7584911
    Kingsoak Homes Limited Z4786181

    In addition to the above we operate several joint ventures with other organisations that we have a material interest in.

    All data protection matters are managed at Barratt Redrow Group head office. Inquiries can be sent to [email protected]

    Introduction

    We understand the importance of your personal information and are committed to meeting the requirements of the Data Protection Legislation. To help us meet our obligations, and your expectations, we have developed this privacy notice to ensure that you are fully aware of:

    • the personal information we collect about you;
    • what we do with your personal information;
    • what we do to keep your personal information secure; and
    • the rights and choices you have over your personal information.

    Throughout this notice, where we refer to Data Protection Legislation, we mean the Data Protection Act 2018 (DPA 2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and any legislation implemented in connection with this legislation.

    When you are based in the EU, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

    We will use your information as set out in this Privacy Notice. If we need to use your personal information for any other purpose, we will take steps to provide you with additional information and we will update this Privacy Notice.

    When do we collect personal information about you?

    We may collect personal information when you:

    • Visit/access our website.
    • Contact us by telephone, email, letter or any other form of messaging.
    • Visit our offices.
    • Complete any of our contact or web forms or register to receive alerts or updates.
    • Whenever you enter into any transaction with us, whether it’s in person or any other way.
    • If you request information from us with a view to entering into a transaction with us.

    This may include, for example, your:

    • Name, title, address, contact details
    • Voice recording, video or photo images - We may use this to correspond with you and answer your queries or record minutes at our AGM meeting or take images at corporate events
    • Web browsing history, IP address or geo-location
    • Car registration - We use this for visitors to our offices and car park management only

    How will we use this information?

    We will only use your personal information where we have your consent or we have another lawful reason for using it. We may use personal information provided or obtained via this website to:

    • Respond to your queries and feedback (for example if you have a question or submitted feedback via the website).
    • Provide you with details of our products or with information you have requested.
    • Provide you with alerts or updates where you have consented to receive these by registering on this website.
    • Undertake data analytics to learn more about how you and others interact with this website.

    Annual General Meeting (AGM)

    We have a legal obligation under the Companies Act to hold an AGM. If you register for the AGM, we will process your personal information in order to enable you to exercise your rights as a shareholder in connection with the AGM.

    If you authorise someone else to exercise your rights pertaining to the AGM, we will process their personal data to ensure the orderly conduct of the AGM.

    Audio recordings of the AGM may be taken to assist with recording of minutes.

    Barratt Redrow commissions a registrar to process your personal information in connection with your shares and the conduct of the AGM.


    Who we will share your information with?

    We may share your information within the Barratt Redrow group in order to provide you with the products or with the information you have requested and if we have a legitimate interest in doing so, for example, to respond to your query or feedback or where you have agreed to us doing so.

    If you register for the email alert service, you will need to provide your name and email address. This information, in addition to the visitor’s IP address, will be held by Investis in Ireland and may be accessed by Investis Corporate Communications PVT. Ltd (a subsidiary of Investis) from its premises in India for administration of the email alert service. The information will not be used for any other purpose; it will be stored securely and will not be shared with third parties. By registering for the email alert service, you consent to this use of your email address.

    Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law to meet our compliance obligations, to comply with other laws and regulations and to share with regulators or other authorities that the Barratt Redrow group are subject to. This may include using it to help detect or prevent crime (including money laundering or other crimes). We will only do this on the basis that it is needed to comply with a legal obligation.


    How long do we store the personal data for?

    In line with the Data Protection Legislation, we only keep your personal information for the length of time we need it to:

    • Deliver our services to you;
    • Meet our business needs; and
    • Meet our legal obligations.

    We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries and may need to sometimes keep it for a longer period e.g. responding to requests from regulators etc. If we do not need to retain it for as long, we may delete, destroy or anonymise it sooner.

    When determining retention periods, we consider the following:

    • Maximum or minimum retention periods identified by the law or regulatory guidance.
    • Contractual rights and obligations.
    • Customer expectations, the nature of your relationship with us, the product you have with us.
    • Current or future operational requirements.
    • Forensic requirements, for example, the potential need to access data no longer actively used in order to manage or respond to complaints and disputes.
    • The risks involved in retention, deletion and removal.
    • The cost of maintaining, storing, archiving and retrieving data.
    • The capability or restraints of our systems and technology.

    Your rights

    You have a number of Rights under the Data Protection Legislation. If you would like to exercise any of these Rights you can contact us using the contact details in the “How to Contact Us” Section.

    Your Rights under the Data Protection Legislation are:

    The right to be informed about our collection and use of personal data.

    You have the right to be informed about the collection and use of your personal data. This Privacy Notice gives you this information.

    Right to access your personal information

    You have the right to access the personal information that we hold about you. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 1 month from the point that we are able to confirm your identity. We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

    Right to correction of your personal information

    If any of the personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it. Please contact our Data Protection team if you need to make any updates to your personal information or circumstances.

    Right to restrict processing

    You have the right to ask us to restrict the processing of your personal information. For example, this may be because you have issues with the accuracy of the information we hold or the way we have processed your information. The right is not absolute and only applies in certain circumstances.

    Right to erasure

    You have the right to have personal information erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.

    Right to portability

    The right to portability gives you the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives them you the right to request that we transmit this data directly to another controller.

    Right to object

    You have the right to object to our processing of some or all of the personal data that we hold about you. This is an absolute right when we use your data for direct marketing but may not apply in other circumstances where we have a compelling reason to do so, for example if we have a legal obligation.

    You can unsubscribe from any of our marketing communications at any time using the links in the emails that we send.

    For more information about your privacy rights

    The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make lots of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as us are available publicly. You can access the ICOs consumer information at https://ico.org.uk/for-the-public.

    Your Right to make a complaint

    You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first.

    Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

    International transfers of personal data

    In some instances your personal information may be processed outside the UK and the European Economic Area. For example, we work with suppliers and partners who may make use of cloud and/or hosted technologies across multiple geographies and jurisdictions.

    If and when this is the case we take steps to ensure there is an appropriate level of security so your personal information is protected in the same way as if it was being used within the UK or the EEA.

    Where we need to transfer your information outside the UK or EEA we will use one of the following safeguards:

    • The use of standard contractual clauses in contracts for the transfer of personal data to third countries or
    • Transfers to a non-EEA country with privacy laws that give the same protection as the EEA.

    How we protect your personal data

    Data security is of great importance to us and to protect your information we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information that we control

    At a high level we have put the below measures in place:

    • Limiting access to our buildings to those that we have determined are entitled to be there;
    • Implementing access controls to our information technology estate;
    • Limiting the availability of personal information to those that require access to that information;
    • All our employees and agents who have access to or are involved in the processing of personal information are contractually obliged to protect the confidentiality of personal information.

    Our websites may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites.

    Accessing our website from outside the UK.

    Depending upon your location, different privacy rules may apply as a matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in England and Wales.

    Changes to this Policy

    We may change this Privacy Notice from time to time (for example, if the law changes). If the changes are material we will take steps to inform you via email or through our services.

    How to contact us

    If you would like to

    • exercise one of your rights as set out above;
    • have a question or a complaint about this policy;
    • have a question or complaint about the way your personal information is processed

    You can contact us using the details below:

    By email: [email protected]

    In writing: FAO Data Protection Manager

    Barratt Redrow plc
    Barratt House
    Cartwright Way
    Forest Business Park
    Bardon Hill
    Coalville
    Leicestershire
    LE67 1UF