We’re proud to have received the maximum 5-star rating for Barratt Redrow for the 17th consecutive year in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
The number of stars a housebuilder receives is based on survey responses from customers after both an 8-week and a 9-month period, asking them about how satisfied they are with the service they have received and their home’s build quality.
To be awarded 5 stars means that our customers are very satisfied with their build quality and the service they have received.
The HBF New Homes Survey is one of the largest surveys of its type in the country, with around 50,000 people taking part in it who have recently bought a new build home. The simple 1-5 star rating system was developed to give customers an easy to view ranking of which housebuilders have the most satisfied customers.
Neil Jefferson, Chief Executive of the Home Builders federation, says “This year’s Customer Satisfaction Survey results reflect the industry’s ongoing commitment to service quality. Customers are the ultimate judges of performance, so receiving such high scores based on their feedback alone is a significant achievement.
“While there is always room for further improvement, we welcome the continued investment by home builders in delivering these high levels of customer care.”
The new 5-star rating comes on top of Barratt Redrow having success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with Barratt Redrow site managers last year winning 115 Pride in the Job Quality Awards, more than any other housebuilder for a record 21 years in a row.
David Thomas, Chief Executive at Barratt Redrow, said: “We put the customer at the heart of everything we do, and building high quality homes is fundamental to that. To be rated as a 5-star builder by our customers for 17 years in a row is something we are really proud of as it means our customers love their homes.”
To mark the achievement Barratt Redrow is donating £25,000 to the Construction Youth Trust, to help more young people have careers in construction and the built environment.